How It Works
You can always call us at (901) 299-1211 to speak with a live technical support engineer and ask for a free demonstration. For your privacy, all remote control connections are completely secure. Once the connection is established, our technical support engineer will establish a remote connection to your computer to share control of your keyboard and mouse in less than 20 seconds to begin the troubleshooting process.

Completely Secure with Privacy in Mind
All remote connections that are initiated by us works through home and corporate firewalls. What's also convenient is that there are no pre-installed software needed for using our remote support connection application.

Furthermore, our remote support connection applications allow you to see everything that we do right before your eyes on your computer and you can disconnect the remote control session at anytime you like. After the connection is terminated, you can remove the Remote Support application components from your computer and we would have no access to your computer. Now that's a peace of mind!

Complete IT Solutions

First, we listen. We ask you questions. We want to know your needs, your goals, your plans. Our goal is a simple one – to help you succeed in your business.

As your business grows, so does your need to make sure your staff stays connected. Local and remote access to your data and E-mail are paramount so that your staff can easily and securely share information. 3rd Generations will assess your connectivity requirements and develop a plan to provide efficient and secure networking of your systems.

Faulty networks often cause slow responses, data corruption and security leaks that result in serious business interruptions, lost opportunities and costly repairs. If your network has been neglected and you often experience slow response or connection problems, then call us now at 901.299.1211. We will identify and resolve the source of those problems, helping you and your staff be more productive and more profitable.

Remote Support

When you encounter a computer issue there are really only two things that matter.
Number 1: Get it fixed quickly so you can get back to your work
Number 2: Get it fixed at the least cost possible

To meet these important needs, we now offer Remote Rx whereby you can grant us remote access your computer. We can diagnose the problem and resolve issues without the delay and added costs of an on-site visit. Establishing a Remote Rx session is very easy and secure. It also includes diagnostic tools that aid in quickly assessing and resolving problems. At the conclusion of a Remote Rx session you are offered an opportunity to provide some feedback as to your satisfaction of services we provided in that Remote Rx session.

No need to be concerned about security with Remote Rx. Access to Remote Rx is controlled by you with a unique PIN and explicit permission from you directly to our support specialist. Also, Remote Rx is 128 bit encrypted to keep the session secure.

Remote Rx is a time and money saving service. However, depending on the issue being resolved, an on-site visit may still be necessary. If, after an initial diagnosis using Remote Rx, it is determined that the problem can best be solved with an on-site visit,3rd Generation is prepared, just as we always have been, to come to your office and resolve the issue.